Sponsored by Gladly

A D2C brand’s website is the lifeblood of its business. It’s where customers go to learn about the brand, buy its products and get their questions answered. But with most customer interaction now happening virtually, effectively connecting customers to agents is often what makes the difference between good brands and great ones.

For D2C brands, personalized customer service can mean the difference between profitability and failure. Unfortunately, many brands are still struggling to forge effective customer service relationships with their customers. In this new guide, learn five essential and effective tactics for getting personal with customers to drive more revenue.

Download this new guide to learn:

– How to make customers feel known via personalized messages

– Strategies for turning returns into immediate exchanges

– Ways to create upsell moments that feel natural

– The vital steps for creating effective live-chat experiences