Retail’s revival is dependent on more than stores requiring face masks, providing sanitizer and establishing more stringent cleaning guidelines. One-time shopping destinations now need to re-earn their status by offering a vibrant experience, within reason.  

Malls weren’t given the green light during New York's Phase 2 reopenings, along with outside retailers, plus they’re not among companies permitted to open in Phase 3 or Phase 4. Retailers that set up shop in Hudson Yards when it opened last year are getting restless. 

New York City entered Phase 2 on Monday, allowing retailers abiding by safety guidelines to open their doors to customers. On Wednesday, Nordstrom and Saks Fifth Avenue took advantage of the opportunity via their flagships in Columbus Circle and on Fifth Avenue, respectively. In the late afternoon, I took a...

In the last three weeks, brands including Gap, Levi’s, Warby Parker and Rent the Runway have responded to the demand on social media to #pulluporshutup by sharing the racial breakdown of their employees. Many that are shy of 15% Black employees on their executive team have vowed to get there...

The traditional fashion career path, in jobs from design to media, is paved with privilege. Since protests erupted over George Floyd’s death -- driving people to look in the mirror, re-evaluate the brands they support and question how we got here -- industry professionals have increasingly taken to Twitter to...

The notoriously exclusionary industry has come under fire in the past week for its inauthentic showings of support for the black community, and companies that have been vocal in recent years about prioritizing and investing in efforts toward diversity and inclusion are no exception. The requisite statements they’ve released don’t...

With brands now launching Spotify playlists and customer groups on social platforms, marketplaces offer them yet another way to cater to and connect with their community in a way that feels authentic versus self-serving. 

Comparing the newly launched shopping experiences of 16-year-old tech giant Facebook and The Yes, a startup just out of stealth, isn’t as unfair as it may seem: The former incorporated new functionality into existing technology not made for commerce, while the latter built a shopping platform from scratch, according to...

As fashion retailers struggle to strike the right balance between AI-driven personalization and a personal touch, a new e-commerce platform aims to set a new standard.